This page provides you with interface to the integrated trouble ticketing system and allows to configure its settings.
Select the corresponding icons to access the following functions:
General Config: enable/disable the trouble ticketing system, allow/disallow customers to submit trouble tickets, assign the default priority, queue, and category that will be selected by default for new tickets.
Queues: add, edit and remove queues, enable and disable them.
Priorities: add, edit and remove priorities, enable and disable them.
Categories: add, edit and remove categories, enable and disable them.
Mail Gate Config: configure a mail gate to allow ticket submission by e-mail, enable and disable the mail gate service.
The five icons in the List Local Tickets group provide the selective ticket presentation in accordance with their respective labels.
The Servers icon in the Global TTS group allows viewing a summary on ticketing at the remote servers, provided that there are slave server accounts registered with control panel.