<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
<head>


<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<title>Message background and recovery options</title>
<base target="_top">
<link rel="stylesheet" href="basicpg.css">
</head>
<body text="#000000" bgcolor="#FFFFFF" link="#0000FF" vlink="#333399" alink="#0000FF">

<h1>snapshot with backup failed: controller [number], logical device [number]</h1>
<h2>Explanation:</h2>
<p>The snapshot failed because a hardware error occurred. The specified logical
  drive might be failed.

<h2>Action:</h2>

<p>If the source logical device is failed, replace the failed physical drives
  and restore the data from tape backup. If the target logical device is failed,
  replace the failed physical drives. snapshot will not work when the source
  or target logical devices are failed. </p>
<p>If the source or target logical devices are <b>not</b> failed, complete the
  following steps:</p>
<p>
<ol>
  <li>Verify that the controller, cables, and physical drives are installed properly.</li>
  <li>Verify that there is power to the physical drives.</li>
  <li>Retry the command.</li>
  <li>If the command still fails, restart the server and retry the command.</li>
  <li>
<p>If the problem persists, contact your service representative.</p>
</li>
</ol>
<p></p>

<div align="center">
  <hr>
  <a href="gportal.htm">Glossary</a> | <a href="menutoc.htm">Contents</a></div>

<p align="right">&nbsp;</p>
<p align="right">x-0055-HSM-00-06-EN </p>

</body>

</html>
