Cannot communicate with the remote system

Explanation:

  1. The local HP Storage Manager has lost communication with the HP Storage Manager on the remote system.

  2. The local HP Storage Manager has lost communication with the server on which it is installed. The HP Storage Manager agent might fail leaving the HP Storage Manager console available, but unable to communicate with the server.

Action:

For explanation 1, use the following actions:

  1. Verify that the HP Storage Manager agent or console is running on the remote system.

  2. Verify that the port number specified for the remote system in the "Add remote system" window matches the value on the remote system. You can verify the port number on the remote system by going to the HP Storage Manager running on that system and doing the following:
    1. Click Agent actions Configure.
    2. Click the General settings tab.
    3. Verify the value for the port number. The default port numbers for remote access are 34571-34574.
  3. Verify the following:
    1. The remote system is on.
    2. Both the local and remote systems are connected to the network.
    3. TCP/IP networking support is configured on both the local and remote systems.
    4. The host name of the remote system is defined in the Domain Name Server or a Hosts file, if you are trying to connect using a host name.
    5. The network is functioning.

For explanation 2, use the following actions:

  1. Verify that the HP Storage Manager agent or console is running on the local system. View processes or services to verify that the agent is running.
  2. Restart the HP Storage Manager console.
  3. Verify that TCP/IP networking support is configured on the local system.
  4. Verify that the network is functioning.
  5. Restart the server.
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