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                       *** System Event Analyzer ***

                             *** User Guide ***

***************************************************************************

System Event Analyzer (SEA) is a rules-based hardware fault management
diagnostic tool that provides error event analysis and translation. The
multi-event correlation analysis feature of SEA provides the capability to
analyze events stored in the system's binary event log file and events from
other sources.

The System Event Analyzer User Guide provides information about the
features of SEA and explains how to operate the software.

Rev. 12/12/03-A

      Operating System:  Microsoft(R) Windows(R) 2000 and XP
                         HP Tru64 UNIX(R) versions 4.0F, 4.0G, 5.0A or
                         higher
                         HP-UX version 11.0 or higher
                         Red Hat Linux versions 7.3 and 8.0
                         OpenVMS Alpha versions 7.2-2 or higher
      Software Version:  SEA 4.3.1

Copyright 2003 Hewlett-Packard Company

Microsoft, Windows, MS Windows, Windows NT, and MS-DOS are US registered
trademarks of Microsoft Corporation. Intel is a US registered trademark of
Intel Corporation. UNIX is a registered trademark of The Open Group. Java
is a US trademark of Sun Microsystems, Inc.

Confidential computer software. Valid license from Hewlett-Packard required
for possession, use or copying. Consistent with FAR 12.211 and 12.212,
Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.

Hewlett-Packard shall not be liable for technical or editorial errors or
omissions contained herein. The information is provided "as is" without
warranty of any kind and is subject to change without notice. The
warranties for Hewlett-Packard products are set forth in the express
limited warranty statements accompanying such products. Nothing herein
should be construed as constituting an additional warranty.

This service tool software is the property of, and contains confidential
technology of Hewlett-Packard Company or its affiliates. Possession and use
of this software is authorized only pursuant to the Proprietary Service
Tool Software License contained in the software or documentation
accompanying this software.

Hewlett-Packard service tool software, including associated documentation,
is the property of and contains confidential technology of Hewlett-Packard
Company or its affiliates. Service customer is hereby licensed to use the
software only for activities directly relating to the delivery of, and only
during the term of, the applicable services delivered by Hewlett-Packard or
its authorized service provider. Customer may not modify or reverse
engineer, remove or transfer the software or make the software or any
resultant diagnosis or system management data available to other parties
without Hewlett-Packard's or its authorized service provider's consent.
Upon termination of the services, customer will, at Hewlett-Packard's or
its service provider's option, destroy or return the software and
associated documentation in its possession.

Examples used throughout this document are fictitious. Any resemblance to
actual companies, persons, or events is purely coincidental.

The following table summarizes changes to this document:

          +-----------------------------------------------------+

                      Revision    Description
                      ----------  ----------
                      12/12/03-A  Initial 4.3.1 copy

          +-----------------------------------------------------+

===========================================================================

*** Contents ***

Title Page

Copyright Statement

Change Summary

List of Figures

List of Tables

Preface

     Overview
     Intended Audience
     Documentation Conventions
     Further Information

1  Introduction

     1.1  Description of SEA
     1.2  Hewlett-Packard Service Tools
     1.3  Supported Products
     1.4  Supported Operating Systems
     1.5  Security and Required Permissions
     1.6  WEBES and SEA Processes
          1.6.1  Director
          1.6.2  Command Line Interface (CLI)
          1.6.3  Web Interface
          1.6.4  Director/Interface Interaction
     1.7  Starting the Director
     1.8  Stopping the Director
     1.9  Starting the WCCProxy
     1.10  Stopping the WCCProxy
     1.11  Monitoring WEBES Processes
     1.12  Log Files
          1.12.1  Location
          1.12.2  Logging Level
     1.13  Service Obligations
     1.14  Environment Setup
     1.15  Nomenclature

2  WEBES Director

     2.1  Overview
          2.1.1  Security and the CLI
          2.1.2  Clusters and the CLI
     2.2  DESTA Commands
     2.3  Configuration
     2.4  Notification
          2.4.1  SICL Notifications
          2.4.2  PRS Notifications
     2.5  Priority
     2.6  Service Obligations
     2.7  Getting Help

3  Command Line Interface

     3.1  CLI Overview
     3.2  Command Syntax
          3.2.1  Setting the Default Syntax
          3.2.2  Showing the Default Syntax
     3.3  Command Verbs
     3.4  Command Parameters
     3.5  Analysis
          3.5.1  Manual Analysis
          3.5.2  Automatic Analysis
               3.5.2.1  Viewing Automatic Analysis Reports
               3.5.2.2  Logging Automatic Analysis Reports
               3.5.2.3  Simulate Automatic Analysis
               3.5.2.4  Reset Automatic Analysis Results
          3.5.3  Analysis Output
     3.6  Translation
     3.7  Summary of Events
     3.8  Creating New Binary Event Log Files
     3.9  Modifying Commands
          3.9.1  Input Files
          3.9.2  Output Files
          3.9.3  Filtering
     3.10  Knowledge Rule Sets
     3.11  Show Status Information
     3.12  Getting Help

4  Web Interface

     4.1  About the Web Interface
          4.1.1  About Translation
          4.1.2  About Analysis
               4.1.2.1  Automatic Analysis
               4.1.2.2  Manual Analysis
          4.1.3  Notification
          4.1.4  Create New Binary Log File
     4.2  Starting the Web Interface
     4.3  Using The Web Interface
          4.3.1  Toolbar
          4.3.2  Navigation
               4.3.2.1  Navigation Tree Hierarchy
               4.3.2.2  Features of the Navigation Tree
     4.4  Customizing the Navigation Tree
          4.4.1  Groups
               4.4.1.1  Adding Groups
               4.4.1.2  Removing Groups
          4.4.2  Nodes
               4.4.2.1  Adding Nodes
               4.4.2.2  Removing Nodes
               4.4.2.3  Activating Nodes
          4.4.3  Categories
               4.4.3.1  Adding Categories
               4.4.3.2  Removing Categories
          4.4.4  Log Files
               4.4.4.1  System Log
               4.4.4.2  Other Logs
     4.5  Processing Log Files
          4.5.1  Additional Toolbar Functions
          4.5.2   Processing Status
               4.5.2.1  Navigation Tree
               4.5.2.2  Progress Window
          4.5.3  Working With Results
               4.5.3.1  Problem Reports
               4.5.3.2  Summary
               4.5.3.3  Events
               4.5.3.4  Sorting Results
               4.5.3.5  Displaying Details
     4.6  Creating New Log Files
     4.7  Applying Filters
     4.8  Modifying Settings
          4.8.1  User Settings
               4.8.1.1  General Options
               4.8.1.2  Filters
               4.8.1.3  Event Columns
          4.8.2  Director Settings
     4.9  Getting Help
          4.9.1  Usage Tips
          4.9.2  On-Line User Guide
     4.10  Logging Off
     4.11  Service Obligation
     4.12  Disabling the Web Service

5  Translation, Analysis, and Summary

     5.1  Translation, Analysis and Rules
     5.2  Manual Translation
          5.2.1  Translating Events
          5.2.2  Translation Defaults
          5.2.3  Translation Report Type
          5.2.4  Interpreting Translation Information
               5.2.4.1  Overall
               5.2.4.2  Frame
               5.2.4.3  Field
               5.2.4.4  Typical Frame of a Translated Binary Event
               5.2.4.5  Unsupported Entries
     5.3  Automatic Analysis
          5.3.1  Scavenge
          5.3.2  Reset
          5.3.3  Disable
     5.4  Manual Analysis
          5.4.1  Resource Usage During Analysis
     5.5  Interpreting Analysis Information
          5.5.1  Problem Report Times
          5.5.2  Managed Entity
          5.5.3  Service Obligation
          5.5.4  Brief Description
          5.5.5  Callout ID
          5.5.6  Severity
          5.5.7  Reporting Node
          5.5.8  Full Description
          5.5.9  FRU List
          5.5.10  Evidence
          5.5.11  Versions
     5.6  Interpreting Time Stamps
     5.7  Simulation of Automatic Analysis
          5.7.1  Sending A Test Event To The System Error Log
          5.7.2  Bypassing The System Error Log
     5.8  Interpreting Summary Information

6  Rule Sets

     6.1  Rule Sets
     6.2  Analysis Data
     6.3  Managing Rule Sets
          6.3.1  Viewing Registered Rules
               6.3.1.1  CLI
               6.3.1.2  Web Interface
          6.3.2  Registering and Unregistering Rule Sets
               6.3.2.1  CLI
               6.3.2.2  Web Interface

7  Configuration

     7.1  Viewing the Configuration
     7.2  Component Configuration Attributes
     7.3  Changing the Configuration
          7.3.1  CLI
          7.3.2  Web Interface
     7.4  Global Configuration Attributes
          7.4.1  Changing the Attributes
          7.4.2  Changing Ports
     7.5  Profiles
     7.6  Creating and Resetting the Configuration
     7.7  Editing the Desta Registry
          7.7.1  Configuring the Message Wait Timeout
          7.7.2  Configuring Additional Log File Directories
          7.7.3  Enabling Text Entry in Other Logs Pane
          7.7.4  Controlling Memory Usage
               7.7.4.1  Circumstances Requiring Memory Changes
               7.7.4.2  Changing Memory Settings
     7.8  Configuring Operating System-Specific Services
          7.8.1  Drape
          7.8.2  Indictment
               7.8.2.1  Tru64 UNIX
               7.8.2.2  OpenVMS

8  Notification

     8.1  Automatic Notification
     8.2  Configuring SMTP Mail Notification
     8.3  Customer Profile File
          8.3.1  Profile File Contents
          8.3.2  Path Setup
     8.4  Configuring Service Provider Notification
          8.4.1  Configuring SICL Notification
          8.4.2  Configuring CSG Notification
               8.4.2.1  Event Log Settings

A  Sample Outputs

     A.1  Sample Analysis Output
     A.2  Sample Translated Event Output
          A.2.1  Full
          A.2.2  Brief
     A.3  Sample Configuration Entry

B  Performance

     B.1  Performance and Resource Usage
     B.2  Performance Issues
     B.3  Enhancing Performance
          B.3.1  Tru64 UNIX
          B.3.2  OpenVMS

C  Browsers And The Web Interface

     C.1  Supported Web Browsers
     C.2  Browser Setup
     C.3  Browser Usage
     C.4  Browser Specific Limitations
          C.4.1  Internet Explorer
          C.4.2  Netscape Communicator
          C.4.3  Mozilla and Netscape 7

D  Known Messages in SEA

     D.1  Return Codes
     D.2  Configuration File Created
     D.3  File Not Found

E  Other CLI Syntaxes

     E.1  Using Other Syntaxes
     E.2  Conventions
     E.3  Old Common Syntax
          E.3.1  Manual Analysis
          E.3.2  Translation
          E.3.3  Summary of Events
          E.3.4  Creating New Binary Event Log Files
          E.3.5  Modifying Commands
               E.3.5.1  Input Files
               E.3.5.2  Output Files
               E.3.5.3  Filtering
          E.3.6  Knowledge Rule Sets
     E.4  DECevent UNIX Syntax
          E.4.1  Manual Analysis
          E.4.2  Translation
          E.4.3  Summary of Events
          E.4.4  Creating New Binary Event Log Files
          E.4.5  Modifying Commands
               E.4.5.1  Input Files
               E.4.5.2  Output Files
               E.4.5.3  Filtering
     E.5  DECevent VMS Syntax
          E.5.1  Manual Analysis
          E.5.2  Translation
          E.5.3  Summary of Events
          E.5.4  Creating New Binary Event Log Files
          E.5.5  Modifying Commands
               E.5.5.1  Input Files
               E.5.5.2  Output Files
               E.5.5.3  Filtering

Glossary

