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                    *** Computer Crash Analysis Tool ***

                           *** Release Notes ***

***************************************************************************

           Product Name:     Computer Crash Analysis Tool (CCAT)
           Product Version:  5.1.1
           Document Date:    1 December 2003

Contents

     1  Summary
     2  Hardware Requirements
     3  Operating System Requirements
     4  New in this Release
     5  Known Issues
          5.1  Windows Issues
               5.1.1  CCAT Directory Tree Missing Or Access Denied
               5.1.2  CCAT Commands Not Recognized
               5.1.3  Empty Start Menu
          5.2  Tru64 UNIX Issues
               5.2.1  WEBES Directory Tree Permission Denied
               5.2.2  WEBES Commands Cannot Execute
               5.2.3  UNIX Shutdown Kills WEBES Without Clean Stop
          5.3  OpenVMS Issues
               5.3.1  Insufficient Privilege or File Protection Violation
               5.3.2  Inability To Execute CLI Commands
     6  Additional Documentation
     Copyright Statement

===========================================================================

1 Summary

Computer Crash Analysis Tool (CCAT) is a software application that enables
Hewlett-Packard Customer Services engineers and system administrators to
analyze operating system crashes.

CCAT matches information collected about a crash against a set of operating
system-specific rules to determine if the footprint of the collected crash
data matches any known crash data footprints for which a solution or
corrective action has been found.

Once the footprint has been created, CCAT can perform the following
functions automatically:

   * Email information about the crash to the system administrator or other
     designated local addressee.

   * Analyze the crash file and produce a results file.

CCAT also can be run at any time as a GUI (see the CCAT User Guide for
details).

===========================================================================

2 Hardware Requirements

CCAT can be installed on the following hardware platforms:

   * 32-bit Intel(R) based systems manufactured by HP, such as the ProLiant

     Note that CCAT usually will operate on any industry standard, 32-bit
     Intel-based system. However, because HP does not qualify CCAT on
     third-party products, functionality on such systems is provided on an
     as-is basis only.

   * HP AlphaServer systems

   * HP 9000 series systems

See the WEBES Installation Guide for additional detail regarding platforms.

===========================================================================

3 Operating System Requirements

CCAT is supported on the following operating systems:

   * Microsoft(R) Windows(R) 2000, and XP

   * HP Tru64 UNIX(R) versions 4.0F, 4.0G, 5.0A or higher

   * HP-UX version 11.0 or higher

   * HP OpenVMS Alpha versions 7.2-2 or higher

See the WEBES Installation Guide for additional software requirements.

===========================================================================

4 New in this Release

This release supports WEBES version 4.3, but is otherwise unchanged from
CCAT 5.1.

===========================================================================

5 Known Issues

The following known issues apply to this version of CCAT. Items that apply
strictly to CCAT appear here. Issues that apply to the overall WEBES suite
are described in the WEBES Release Notes. Information about the other WEBES
components (System Event Analyzer) are published as part of that component
documentation suite.

5.1 Windows Issues

The following known issues affect CCAT on Windows.

     5.1.1 CCAT Directory Tree Missing Or Access Denied

If your user ID is not a member of the Administrators group, you will not
be able to access or see any directories or files under the WEBES directory
tree, by default installed to C:\Program Files\hp\svctools.

See the CCAT User Guide for more information on security requirements.

     5.1.2 CCAT Commands Not Recognized

If your user ID is not a member of the Administrators group, you will not
be able to execute any WEBES CLI or CCAT CLI commands. You will see errors
such as the following:

C:\Program Files\hp> desta
'desta' is not recognized as an internal or external command, operable
program or batch file.
C:\Program Files\hp>svctools\common\bin\desta status
Access is denied.

See the CCAT User Guide for more information on security requirements.

     5.1.3 Empty Start Menu

If your user ID is not a member of the Administrators group, you will not
see any choices for any of the WEBES tools under the menu
Start | Programs | Hewlett-Packard Service Tools. You may see choices for
other installed Hewlett-Packard service tools that are not part of WEBES,
such as Service Cockpit or SmartScope.

See the CCAT User Guide for more information on security requirements.

5.2 Tru64 UNIX Issues

The following known issues affect CCAT on Tru64 UNIX.

     5.2.1 WEBES Directory Tree Permission Denied

If you are not the root user, you will not be able to access or see any
directories or files under the WEBES directory tree /usr/opt/hp/svctools.
This directory has rwx permissions for root, and no permissions for any
other user. You will see errors such as the following:

[jones@here.xyz.mycorp.net] /usr/users/jones
[1] cd /usr/opt/hp
[jones@here.xyz.mycorp.net] /usr/opt/hp
[2] ls -l
  total 8
  drwx------ 4 root system 8192 Oct 22 14:51 svctools
[jones@here.xyz.mycorp.net] /usr/opt/hp
[3] cd svctools
    ksh: svctools: permission denied
[jones@here.xyz.mycorp.net] /usr/opt/hp
[4] ls svctools
    svctools: Permission denied

See the CCAT User Guide for more information on security requirements.

     5.2.2 WEBES Commands Cannot Execute

If you are not the root user, you will not be able to execute any CCAT CLI
commands. You will see errors such as the following:

[jones@here.xyz.mycorp.net] /usr/users/jones
[1] cd /usr/opt/hp
[jones@here.xyz.mycorp.net] /usr/opt/hp
[2] desta status
    ksh: desta: cannot execute
    jones@here.xyz.mycorp.net] /usr/opt/hp
[3] svctools/common/bin/desta status
    ksh: svctools/common/bin/desta: cannot execute

See the CCAT User Guide for more information on security requirements.

     5.2.3 UNIX Shutdown Kills WEBES Without Clean Stop

The shutdown -r and reboot commands restart the system and kill all
processes without running stop routines like desta stop. Failure to stop
the Director service can potentially leave active files in a corrupted
state, making them unreadable when the system restarts.

To ensure a clean shutdown and reboot, always stop the Director by running
the desta stop command before executing a shutdown -r or reboot command.

5.3 OpenVMS Issues

The following known issues affect CCAT on OpenVMS.

     5.3.1 Insufficient Privilege or File Protection Violation

If you are not a member of the SYSTEM group, or your user ID does not have
all privileges, or has not issued the SET PROCESS /PRIV=ALL command, you
will not be able to access or see any directories or files under the WEBES
/ CCAT directory tree pointed to by the SVCTOOLS_HOME logical
(SYS$COMMON:[HP] by default).

You will see errors such as the following:

$ dir svctools_home:[000000...]
%DIRECT-E-OPENIN, error opening SVCTOOLS_COMMON:[000000]*.*;* as input
-RMS-E-PRV, insufficient privilege or file protection violation

$ dir svctools_home:[common.bin]
%DIRECT-E-OPENIN, error opening SVCTOOLS_COMMON:[COMMON.BIN]*.*;* as input
-RMS-E-PRV, insufficient privilege or file protection violation

$ dir sys$common:[HP...]

 Directory SYS$COMMON:[HP]
 %DIRECT-E-OPENIN, error opening SYS$COMMON:[HP.NODES]*.*;* as input
 -RMS-E-PRV, insufficient privilege or file protection violation
 %DIRECT-E-OPENIN, error opening SYS$COMMON:[HP.SVCTOOLS]*.*;* as
 input
 -RMS-E-PRV, insufficient privilege or file protection violation
  NODES.DIR;1        SVCTOOLS.DIR;1

Total of 2 files.

See the CCAT User Guide for more information on security requirements.

     5.3.2 Inability To Execute CLI Commands

If your user ID does not have all privileges, or has not issued the SET
PROCESS /PRIV=ALL command, you will not be able to execute any WEBES / CCAT
CLI commands. You will see errors such as the following:

$ desta status
 %DCL-W-ACTIMAGE, error activating image
 SVCTOOLS_HOME:[COMMON.BIN]DESTA_CMD.EXE
 -CLI-E-IMGNAME, image file NUTE$DKA0:[SYS0.SYSCOMMON.HP.SVCTOOLS.]
  [COMMON.BIN]DESTA_CMD.EXE;
 -RMS-E-PRV, insufficient privilege or file protection violation

$ @svctools_home:[common.bin]ccat gui
 %DCL-E-OPENIN, error opening SVCTOOLS_SPECIFIC:[COMMON.BIN]CCAT.COM; as
 input
 -RMS-E-PRV, insufficient privilege or file protection violation

See the CCAT User Guide for more information on security requirements.

===========================================================================

6 Additional Documentation

   * Computer Crash Analysis Tool User Guide

   * WEBES Installation Guide

   * WEBES Release Notes

   * System Event Analyzer User Guide

   * System Event Analyzer Release Notes

===========================================================================

Copyright Statement

Copyright 2003 Hewlett-Packard Company

Microsoft and Windows are US registered trademarks of Microsoft
Corporation. Intel is a US registered trademark of Intel Corporation. UNIX
is a registered trademark of The Open Group.

Confidential computer software. Valid license from Hewlett-Packard required
for possession, use or copying. Consistent with FAR 12.211 and 12.212,
Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.

Hewlett-Packard shall not be liable for technical or editorial errors or
omissions contained herein. The information is provided "as is" without
warranty of any kind and is subject to change without notice. The
warranties for Hewlett-Packard products are set forth in the express
limited warranty statements accompanying such products. Nothing herein
should be construed as constituting an additional warranty.

This service tool software is the property of, and contains confidential
technology of Hewlett-Packard Company or its affiliates. Possession and use
of this software is authorized only pursuant to the Proprietary Service
Tool Software License contained in the software or documentation
accompanying this software.

Hewlett-Packard service tool software, including associated documentation,
is the property of and contains confidential technology of Hewlett-Packard
Company or its affiliates. Service customer is hereby licensed to use the
software only for activities directly relating to the delivery of, and only
during the term of, the applicable services delivered by Hewlett-Packard or
its authorized service provider. Customer may not modify or reverse
engineer, remove or transfer the software or make the software or any
resultant diagnosis or system management data available to other parties
without Hewlett-Packard's or its authorized service provider's consent.
Upon termination of the services, customer will, at Hewlett-Packard's or
its service provider's option, destroy or return the software and
associated documentation in its possession.

Examples used throughout this document are fictitious. Any resemblance to
actual companies, persons, or events is purely coincidental.
