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readme.txt

Web-Based Enterprise Services Version 4.3.1

For Red Hat Linux Systems

5 December 2003

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Welcome to Web-Based Enterprise Services Version 4.3 for Red Hat Linux
systems. The information in this readme is organized as follows:

   * Information and Updates

   * About WEBES

   * WBEM

   * SEA

   * CCAT

*** Information and Updates ***

Web-Based Enterprise Services (WEBES) is part of Hewlett-Packard's
web-based service delivery strategy. The WEBES kit is available via the HP
Service Tools website: http://www.compaq.com/support/svctools/webes. You
also can obtain a copy by contacting the Customer Support Center (CSC) or
from your local HP authorized service provider.

Upgrades for WEBES periodically become available via the HP Service Tools
website: http://www.compaq.com/support/svctools/webes. Upgrades can
incorporate anything from a major WEBES release down to a minor kit with
only rule updates or small functional improvements. Upgrades install
without first uninstalling WEBES yourself. Be sure to check the website
for the latest upgrades to your version of WEBES.

*** About WEBES ***

WEBES provides core common service tool functionality across
Hewlett-Packard product platforms. This core functionality includes the
following:

   * Common analysis engine

   * Common cross-operating system information registry

   * Distributed messaging service for interprocess communication between
     tool services

   * Common interface to managed object information

This WEBES release integrates the component service tools listed below:

   * WEBES Common Components (WCC)

   * System Event Analyzer (SEA)

   * Computer Crash Analysis Tool (CCAT)

*** WBEM ***

WEBES is an extension of industry-leading WBEM technology. WEBM allows
administrators to use any web browser to manage disparate systems,
networks, and applications. The WBEM standard (originally proposed by
Compaq, BMC Software Inc., Cisco Systems Inc., Intel(R) Corporation, and
Microsoft(R) Corporation) enables the development of tools that reduce the
complexity and costs of enterprise management.

*** SEA ***

SEA is a fault analysis utility designed to provide analysis for single
error/fault events, as well as multiple event and complex analysis. SEA
provides system analysis that uses other error/fault data sources in
addition to the traditional binary error log.

SEA provides background automatic analysis by monitoring the active error
log and processing events as they occur. The events in the error log file
are checked against the analysis rules. If one or more of the events in
the error log file meets the conditions specified in the rules, the
analysis engine collects the error data and creates a problem report
containing a description of the problem and any corrective actions
required. Once the problem report is created, it is distributed in
accordance with the customer's notification preferences.

*** CCAT ***

Computer Crash Analysis Tool (CCAT) helps service engineers and system
managers analyze operating system failures. CCAT collects data that
describes system crashes and matches that data against a set of operating
system specific rules. This comparison determines if the footprint of the
collected crash data matches any stored footprints for which a solution or
corrective action is known. This capability significantly reduces customer
downtime because it shortens the time required to analyze system crashes
and eliminates the need to go to the customer site.

CCAT provides a customizable local analysis rule library that reduces the
volume of knowledge stored on customer systems by installing only the
rules required for the customer's current operating system version. The
architecture supports the implementation of CCAT solely on the customer's
system, eliminating the need for a remote connection to a service provider
host system in order to apply CCAT rules against a crash footprint.

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Copyright 1999-2003 Hewlett-Packard Company

Microsoft US registered trademark of Microsoft Corporation. Intel is a US
registered trademark of Intel Corporation.

Confidential computer software. Valid license from Hewlett-Packard
required for possession, use or copying. Consistent with FAR 12.211 and
12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.

Hewlett-Packard shall not be liable for technical or editorial errors or
omissions contained herein. The information is provided "as is" without
warranty of any kind and is subject to change without notice. The
warranties for Hewlett-Packard products are set forth in the express
limited warranty statements accompanying such products. Nothing herein
should be construed as constituting an additional warranty.

This service tool software is the property of, and contains confidential
technology of Hewlett-Packard Company or its affiliates. Possession and
use of this software is authorized only pursuant to the Proprietary
Service Tool Software License contained in the software or documentation
accompanying this software.

Hewlett-Packard service tool software, including associated documentation,
is the property of and contains confidential technology of Hewlett-Packard
Company or its affiliates. Service customer is hereby licensed to use the
software only for activities directly relating to the delivery of, and
only during the term of, the applicable services delivered by
Hewlett-Packard or its authorized service provider. Customer may not
modify or reverse engineer, remove or transfer the software or make the
software or any resultant diagnosis or system management data available to
other parties without Hewlett-Packard's or its authorized service
provider's consent. Upon termination of the services, customer will, at
Hewlett-Packard's or its service provider's option, destroy or return the
software and associated documentation in its possession.
