IBM Technical Connection Personal Software CD-ROM Version 2.0 Announced on June 10, 1997 SOFTWARE Announcement 297-203 At a Glance IBM Technical Connection Personal Software CD-ROM Version 2.0 offers: o Corrective Service Diskettes and FixPak images o The latest device drivers for IBM OS/2 and related products o Reference and diagnostic diskette images o Technical bulletins, frequently asked questions (FAQs), and tips and techniques on how to install and use IBM OS/2 and OS/2 related products o Technical documents database repository to help identify and solve problems on IBM OS/2, OS/2 Warp, OS/2 LAN Server, IBM Directory and Security Server (DSS), PC DOS, Lotus and many more OS/2 related products o Closed APARs (Authorized Program Analysis Reports) IBM Technical Connection Personal Software CD-ROM Version 2.0 provides immediate access to the latest service and product support information. It is a unique library of technical and service information on IBM OS/2 (R) Warp, OS/2 Warp Server, OS/2 Warp Connect, PC DOS, DB/2, VisualAge (R), Lotus (R) programs and Windows (R) based IBM products. Up-to-date, comprehensive support information, the latest device drivers, fixes, tips and techniques, and frequently asked questions on a large variety of IBM and Lotus software products are now just a mouse click away. The Technical Connection Personal Software Version 1.0 Subscription Offering, as previously announced, is also being upgraded to IBM Technical Connection Personal Software CD-ROM Version 2.0. For information regarding the subscription offering, refer to the separate subscription offering section of this announcement. The IBM Technical Connection Personal Software CD-ROM Version 2.0 is organized into several databases including: o Software - FixPaks and corrective service diskette images - Device drivers - Reference and diagnostic diskette images - Employee written software o Information - Closed APARs - Technical documents used by IBM Support to research known problems IBM Technical Connection Personal Software CD-ROM Version 2.0 offers the following enhanced features: o A new, integrated, easy-to-use browser based user interface providing multi-platform installation capability. o A Java (TM)-based search engine that allows searches across all databases contained on the CD-ROM as well as individual database searches. o A new database which contains the technical documents and information used by IBM Technical Support. o The ability to create a customized CD-ROM defined by you. It can contain your own company's information along with the desired databases from the IBM Technical Connection Personal Software CD-ROM Version 2.0. Intended Customers IBM Technical Connection Personal Software CD-ROM Version 2.0 is intended for customers who wish to reduce their end-user support costs by dramatically reducing search and download time. Key Prerequisites IBM Technical Connection Personal Software CD-ROM Version 2.0 runs on top of IBM OS/2 Warp Version 3, OS/2 Warp Version 4, Windows 3.1, Windows 95 or Windows NT (TM) on any supported personal computer. Price Refer to the Charges section. Availability Date June 10, 1997 DESCRIPTION IBM Technical Connection Personal Software CD-ROM Version 2.0 offers you a convenient library of technical and service information while reducing your support costs. o Reduces connect time charges for answers to questions -- readily available repository and downloads o Expedites access to information either for browsing or detailed investigation Each issue of the IBM Technical Connection Personal Software CD-ROM includes Corrective Service Diskettes (CSD) and FixPak images for an extensive number of products. Our goal is to provide you with the latest and most useful information with each issue. IBM will determine the contents of each issue and the contents may vary by issue. The major CSDs and FixPaks included in the current Technical Connection CD-ROM are: o OS/2 Warp versions o DB2/2 (R) o LAN Server o LAN Distance (R) o DOS o Personal Communications/3270 Emulation Program o VisualAge C++ o CICS (R) o APL/2 o PL1 o TCPIP o OS/2 Warp Server Customers with either the Single-User or Multi-User Subscription Offering will be automatically updated to IBM Technical Connection Personal Software CD-ROM Version 2.0. PRODUCT POSITIONING IBM Technical Connection Personal Software CD-ROM Version 2.0 is intended to provide customers who implement internal help desks, LAN administrators, and so on, with the necessary tools and information that will significantly reduce their end-user support costs. Trademarks OS/2, VisualAge, DB2/2, LAN Distance, and CICS are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Windows NT is a trademark of Microsoft Corporation. Windows is a registered trademark of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. Lotus is a registered trademark of Lotus Development Corporation. Other company, product, and service names may be trademarks or service marks of others. SUPPLEMENTAL INFORMATION PUBLICATIONS Installation Booklet TECHNICAL INFORMATION Specified Operating Environment Hardware Requirements: OS/2 (R) Warp Version 3, OS/2 Warp Version 4 or Windows (R) 3.1, Windows 95 or Windows NT (TM) capable personal computer Software Requirements: Any release of IBM OS/2 Warp Version 3 (5622-601, 5622-671, 5622-672), OS/2 Warp Version 4 (5639-A29) or Windows 3.1, Windows 95 or Windows NT IBM Technical Connection Personal Software CD-ROM Version 2.0 Subscription Offering The IBM Technical Connection Personal Software CD-ROM Version 2.0 is also available as a subscription offering in two editions: single-user and multi-user (network). The IBM Technical Connection Personal Systems CD-ROM provides a cost effective way to handle support and service information and tools requirements. In a network computing environment, the IBM Technical Connection Personal Software: Multi-User Edition offering allows unlimited user access on a single server. It is available on an annual subscription basis with either monthly or quarterly updates. This offering allows users, at an affordable price, to answer many of their service and support questions without calling IBM for assistance and without each user needing their own CD-ROM drive. The IBM Technical Connection Personal Software CD-ROM: Single-User Edition is also available as a one-time purchase, monthly or quarterly subscription. National Language Support This product is delivered in English. However, the Corrective Service items included may be available in the following languages to the extent that they have been separately released in these languages: o English o Japanese A menu selection of the language desired is included for the corrective service portion of the CD-ROM. Ordering Information for the IBM Technical Connection Personal Software CD-ROM Version 2.0 You may purchase individual issues of the IBM Technical Connection Personal Software CD-ROM Version 2.0. You may purchase annual subscriptions of the IBM Technical Connection Personal Software CD-ROM Version 2.0 available in quarterly or monthly issues. You may purchase a customized edition of the IBM Technical Connection Personal Software CD-ROM Version 2.0. Customers who currently have a subscription offering will automatically receive IBM Technical Connection Personal Software CD-ROM Version 2.0 at their next scheduled delivery. Orders may be placed by: o Calling directly to IBM by telephone at 800-992-4777 o Faxing the order form to 800-426-8602 o Accessing the Internet Web page at: http://pscc.dfw.ibm.com/info/techconn.html Shipment of orders will commence on June 10, 1997. ORDERING INFORMATION Part Program Name Number Technical Connection 4227583 Personal Software CD-ROM Single-User Edition -- One-Time Purchase Technical Connection 4229441 Personal Software CD-ROM Single-User Edition (Annual Subscription, Quarterly Updates) Technical Connection 4229442 Personal Software CD-ROM Single-User Edition (Annual Subscription, Monthly Updates) Technical Connection 4229444 Personal Software CD-ROM Multi-User Edition (Annual Subscription, Quarterly Updates) Technical Connection 4229445 Personal Software CD-ROM Multi-User Edition (Annual Subscription, Monthly Updates) Technical Connection 4305152 Personal Software CD-ROM Customized (One-Time Purchase) Technical Connection 4305153 Personal Software CD-ROM Customized (Quarterly Purchase) Part Program Name Number Technical Connection 4305154 Personal Software CD-ROM Customized (Monthly Purchase) Technical Connection 4305155 Personal Software CD-ROM Customized (Special Bid) Subscription Offering Machine Requirements Server Client Standalone Hardware 486/ 386/486/ 386/486/ Pentium (R) Pentium Pentium Minimum 8MB 4-6MB 4-6MB Memory Minimum 20MB 3MB 3MB Disk Space CD-ROM Supported by NA Supported by Drive the Operating the Operating System System Subscription Offering Software Requirements Software CD-ROM Multi-User Edition: Server Client Standalone IBM OS/2 Warp IBM OS/2 Warp IBM OS/2 Warp 3.0 or later 3.0 or later 3.0 or later with with with Microsoft (R) REXX support, REXX support, Windows 95, Microsoft Microsoft Windows NT, & Windows 95, Windows 95, Windows 3.1 Windows NT, & Windows NT, & Windows 3.1 Windows 3.1 IBM OS/2 LAN IBM OS/2 LAN Server 3.0, or Requester 3.0, later or later (Or) PC DOS 4.0, or later with MSCDEX support PC DOS LAN Requester 3.0, or later o Equivalent DBCS OS/2 operating systems are supported o PC DOS Version 5.0, or later, is supported Note: In DBCS environments, the use of some functions within the Technical Connection require that code page switching be enabled and that either code page 850 or 437 be specified in the system config.sys. Where the Technical Connection is running on OS/2, a utility is provided to automatically switch code pages when required. For PC DOS, simple instructions are included in the READ ME file on how to appropriately update the system config.sys. Subscription Offering Program Services Customers experiencing problems with the installation of the CD-ROM itself may call Software Solution Services at 800-992-4777 or 800-237-5511. SUBSCRIPTION OFFERING CHARGES Single-User Version Offerings: One-Time Purchase (1 CD-ROM) $ 79 Annual Monthly Subscription (12 CD-ROMs) 299 Annual Quarterly Subscription (4 CD-ROMs) 139 Multi-User Version Offering: Annual Monthly Subscription (12 CD-ROMs) 695 Annual Quarterly Subscription (4 CD-ROMs) 280 Customized CD-ROM (IBM-Owned Information): One-Time Purchase 199 Annual Monthly Subscription (12 CD-ROMs) 999 Annual Quarterly Subscription (4 CD-ROMs) 499 Customized CD-ROM (Non-IBM or Customer-Owned Information): Contractual Agreement Required (Bid Price Only) This announcement is provided for your information only. IBM products can be ordered only under the terms and conditions reflected in this announcement. Some products referenced may not be available in your area. Contact your local IBM representative for product availability details. Customer Responsibilities Packaging: CD-ROM containing code and online publications are included. Security, Auditability, and Control IBM Technical Connection Personal Software CD-ROM Version 2.0 uses the security and auditability features of the OS/2 operating system and its PC hardware platform. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. ORDERING INFORMATION IBM Technical Connection Personal Software CD-ROM Version 2.0 is a one-time charge program offering. TERMS AND CONDITIONS Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use. Limited Warranty: No Guarantee: 30-day, money-back guarantee for program packages Copy and Use on Home/Portable Computer: No Upgrades: Customers may acquire upgrades up to the currently authorized level of use of the qualifying programs. Volume Orders: No Software Advantage Applies: No Upgrade Protection Applies: No Entitled Upgrade for Current Upgrade Protection Licensees: No Variable Charges Apply: No CHARGES The charges provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative. One- Program Part Time Name Number Charge Technical Connection V2.0 4227583 $79 Trademarks OS/2 is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Pentium is a registered trademark of Intel Corporation. Windows NT is a trademark of Microsoft Corporation. Windows and Microsoft are registered trademarks of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others. .