OSINBLNK - BLANK DESKTOP AND NO SYSTEM ACTIVITY AFTER INSTALL
10/13/94
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    BLANK DESKTOP AND NO SYSTEM ACTIVITY AFTER INSTALLATION
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Please Read Entire Document for Full Explanation of Procedures
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SYMPTOM:

When you restart the system after installation, you get a blank
desktop and no system activity.


RESOLUTION:

 1.  If using an ATI Ultra, or Ultra Graphics video card:
     a.  Ensure the ATI board is setup as an 8514 PRIMARY
         display.
     b.  Check the CONFIG.SYS for DEVICE=C:\OS2\MDOS\VSVGA.SYS
     c.  Contact ATI for updated ROM chip.

 2.  Run CHKDSK

 3.  Check CONFIG.SYS for duplicate SET USER_INI, and SET
     SYSTEM_INI statements.

 4.  Set video card to 8 bits and move it to an 8-bit slot.

 5.  If the above is not applicable or does not work, remake
     the desktop.

PROCEDURES:

 1.  The ATI 8514 Ultra, or Ultra Graphics.
     -  These boards MUST be set up as an 8514 PRIMARY display.
     -  The correct DEVICE statement in the CONFIG.SYS should
        read DEVICE=X:\OS2\MDOS\VSVGA.SYS
        It sometimes installs as VVGA.SYS This must be
        changed.
     -  The older ATI ROM chips return the incorrect monitor ID
        when queried by OS/2.

 2.  Run CHKDSK
     a.  Insert the Installation Disk in drive A:
     b.  Turn on the computer.  If already on, perform a proper
         shutdown and restart the system.
     c.  When prompted insert Diskette 1 and press Enter.
     d.  When the Welcome screen appears, press Esc to go
         to an A: prompt.
     e.  Insert Diskette 2, and type: CHKDSK C: /F
     f.  Press Enter.
     g.  If errors appear, rerun the CHKDSK command until
         no errors are found.
     h.  Run this command on all the drives.

 3.  Check the OS/2 CONFIG.SYS for duplicate INI statements.
     a.  Boot from DOS or a DOS BOOTABLE DISKETTE.
     b.  Edit the CONFIG.SYS.
     c.  Locate the SET USER_INI, and SET SYSTEM_INI
         statements.
     d.  Scroll through the CONFIG.SYS and make sure they are
         not repeated. If they are, delete the second
         occurrence.
     e.  Save any changes and exit the editor.

 4.  Set the Video card to 8 bit mode and place in an 8-bit
     slot.  Consult the documentation that came with the card
     for instructions.

 5.  Remake the desktop.
     a.  Restart the computer using the OS/2 Installation
         Diskette, then when prompted insert Diskette 1.
     b.  When the Welcome screen appears, press the Esc.
     c.  At the A:> prompt type C: and press Enter.
     d.  Type:  CD \OS2 and press Enter.
     e.  Type:  ERASE OS2.INI then press Enter.
     f.  Type:  MAKEINI OS2.INI INI.RC and press Enter.
     g.  Type:  ERASE OS2SYS.INI and press Enter.
     h.  Type:  MAKEINI OS2SYS.INI INISYS.RC and press Enter.
     i.  Delete the hidden file WP ROOT. SF in the startable
           partition.

          For FAT file systems
          ----------------------
          1. Type ATTRIB -S -H WP?ROOT.?SF and press Enter.
          2. Type DEL WP?ROOT.?SF and press Enter.


          For HPFS file systems
          ---------------------
          1. Type ATTRIB -S -H WP ROOT. SF and press Enter.
          2. Type DEL WP ROOT. SF and press Enter.
          3. Delete the desktop

          For FAT, CD to OS!2_2.0_D and delete this directory
                    and all subdirectories under it.

          For HPFS, CD to OS!2 2.0 DESKTOP and delete this
                   directory and all subdirectories under it.

NOTE:  If MAKEINI was run before, or ALT+F1 was used, other
desktops may have be created.  Delete ALL desktops, for
example: OS!2_21.0_D is another desktop.