OSOTPRFI - GATHERING SYSTEM PERFORMANCE ISSUE INFORMATION
11/22/94

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    GATHERING SYSTEM PERFORMANCE ISSUE INFORMATION
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Please Read Entire Document for Full Explanation of Procedures
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PROCEDURES:

I.   Gathering Process and Thread information.

  1. Make a new directory:

     MD C:\PD_DATA

  2. Type:
     PSTAT > C:\PD_DATA\PSTAT.TXT

II.  Gathering hardware and system configuration information.

  1. Open the OS/2 System Folder.

  2. Open the System Setup Folder in the OS/2 System Folder.

  3. Open the System Information Tool in the System Setup Folder.
    (If the System Information Tool is not in this folder, install
     it from the Bonus Pack.)

  4. Select File on the main menu.

  5. Select Print All System Data to a File on the File menu.
     Use the file name: C:\PD_DATA\SYSINFO.RPT

  6. Select OK.

III. Gathering information about DOS and Windows programs.

  1. From ALL DOS or WIN-OS/2 Session, open the Settings notebook
     for the program.

  2. Select the Session tab.

  3. Select the DOS or WIN-OS/2 Settings button.

  4. Select All Settings,  then select OK.

  5. Select Print.

  6. Select Print to encoded file, use file name:
            C:\PD_DATA\{name}.DST.
            {name} = any valid filename.
     Use a different name for each DOS Session.

  7. Select OK to print the file.

IV.  Collecting any other relevant information.

     If possible, create a README.1ST text file describing any
     special circumstances and steps for recreating the problem.
     Include symptoms or issues that may be related. For example,
     hard disk is contantly being used, problem occurs
     after loading a particular application, problem occured after
     upgrading hardware, problem occured after changing to high-
     resolution video mode, etc.


You can send the information to IBM 3 ways.

1. Upload the file to 407-443-8000 to library 13.   You need to
   use PKZIP to compress all files in c:\PD_DATA directory into
   one file.  Use the PMR#.ZIP as the name.  You can use other
   compression utilities,  but the file MUST be self-extracting.
   If you do not have PKZIP, you can download it from the IBM PC
   BBS at (919)517-0001.  The name is PKZ204G.EXE.

2. Mail files in C:\PD_DATA on diskette to:
      IBM
      1000 NW 51st. St.
      Boca Raton, FL 33432
      Internal Zip 1020
      ATTN: Dennis Riddlemoser, Scott Bell or Ed Sasonne

3. Fax the information.  Faxing the information is strongly
   discouraged because it is about 20 to 30 pages and will be
   difficult to review in this form.  If you must fax, send
   the information to (407)443-6940.  ATTN: Dennis Riddlemoser,
   Scott Bell or Ed Sasonne.  Include the PMR# on the fax.